Terms and Conditions
Cancellation policy
1. !! No charge will be made at all for any cancellation up to 5 days from the beginning of service and the deposit paid on reservation, will paid back at 100%.
2. !! If the cancellation is made within 2 days before the pick-up, the deposit paid by reservation will be returned to 25%.
3. !! If the cancellation is made 1 day before the pick-up, the deposit paid by reservation will not be returned.
4. !! No charge will be made in case of “unforeseeable event”, such as: travel restrictions imposed by governments, epidemic disease, extreme weather, earthquake and natural disaster.
5. !! About shore excursion: Up to 36 hours before pick-up, No charge will be made in case a ship is unable to dock for whatever reasons and the deposit paid on reservation, will paid back at 100%.
6. In case of strike of the public transport with which the customer travels or for technical failures, or for loss of baggage and any other reason that will cause a delay of more than the hour of free waiting that the DRIVER SERVICE NAPLES includes in the agreed price of the service offered, each subsequent hour of waiting will be charged to the customer with a cost of € 60. The extra wait time starts at the end of the agreed pickup hour. For a delay of more than 2 hours, the DRIVER SERVICE NAPLES could cancel the service; in this case, the paid deposit will not be refunded.
7. In case of adverse weather conditions or of ascertained danger resulting from these conditions that could cause damage to passengers and drivers, the booked service could be cancelled by both the customer and the Transport Company.
In this case, the customer is entitled to a full refund of any deposit paid at the time of booking. According to European regulations, the Transport Company (DRIVER SERVICE NAPLES) has seven days for the refund.
Transportation service
All Vehicles fully licensed and insured.
Transportation is provided by licensed insured professional drivers, who are qualified to perform public transportation services.
Our chauffeur, from inside the vehicles, can offer our client a basic commentary of the major place during the tour. Where specialist knowledge is required, we recommend an authorized tour guide.
60 minutes of waiting time in the airport/train station/port after arriving your flight/train/boat.
20 minutes of waiting time in your accommodation, hotel and B&B.
Billing information
Rates do NOT included: official tour guide, client’s meals, food and beverages, gratuities, entrance fees to museums and monuments, anything not expressly mentioned as included.
Payment details
We accept payments made with PayPal System, any credit card or cash, at the time of service.
In case of payment by credit card or Paypal, an additional fee of 10% will be charged on the final price of the requested service.
WWW.DRIVERSERVICENAPLES.COM
mailto: info@driverservicenaples.com
mobile: +39 351 6216 500
VAT Identification Number – 09976041211