Terms and Conditions

Bookings and confirmation Bookings are considered confirmed only upon receipt of our official voucher or confirmation email. It is the client’s responsibility to verify the accuracy of the provided data and supply precise details, including flight/train numbers and an active WhatsApp contact for operational updates.

Cancellation policies (Non-refundable deposit)

• Free Cancellation: Up to 72 hours before the scheduled start of the service.
• 50% Penalty: For cancellations made between 72 and 48 hours before the service.
• 100% Penalty (No-Show): Cancellations made less than 48 hours in advance or failure to show up at the meeting point will result in a full charge of the total amount.

1. Waiting time The service includes complimentary waiting time as follows:

• Airports: 60 minutes from the actual flight landing.
• Train Stations: 45 minutes from the actual train arrival.
• Private addresses and ports: 15 minutes from the scheduled time. Any delays beyond these limits will be invoiced based on the vehicle’s standard hourly rate.

Flight and train delay management In the event of schedule changes or delays known prior to departure, the client must notify our company at least 12 hours in advance. In the case of significant delays (2-3 hours or more) communicated with short notice, Driver Service Naples will make every effort to guarantee the service, subject to availability and other pre-existing bookings. If the transfer/tour cannot be rescheduled due to the excessive delay, the service may be subject to cancellation or an additional waiting fee.

Payments and rates All rates are fixed and include VAT, highway tolls, and fuel. The final balance payment must be made at the end of each service directly to the driver, in cash or by card (on-board POS).

Tour guide services Licensed tour guides are external professionals. Once confirmed, their service must be paid in full (100%), even if the tour is cancelled or modified due to circumstances attributable to the client.

Shore excursions Should the ship be unable to dock at the scheduled port due to force majeure (adverse weather conditions or cruise line decisions), the service will be cancelled without any penalty to the client.

On-board rules of Conduct Smoking, eating, and consuming alcoholic beverages are strictly prohibited inside the vehicles. For long journeys, the driver will make stops upon request for snacks or refreshments. Any damage caused to the vehicle by passengers will be fully charged to the client.

Liability The driver is a transport professional and not a licensed history guide. Driver Service Naples is not liable for delays or service disruptions caused by force majeure (accidents, heavy traffic, strikes, or extreme weather conditions).

Payment details 

We accept payments made with PayPal System, any credit card or cash, at the time of service. 

In case of payment by credit card or Paypal, an additional fee of 10% will be charged on the final price of the requested service. 

WWW.DRIVERSERVICENAPLES.COM

mailto: info@driverservicenaples.com

mobile: +39 351 6216 500 

VAT Identification Number – 09976041211